Product Care Help Centre
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My Delivery Process
Do I need to be there to sign for delivery?
How do I book my delivery?
Can a neighbour sign for it? Can it be pre-arranged?
Can I amend the delivery address?
What happens if my item is too large to go through the door into my property?
See all 17 articles
What can appliances can you install/connect?
Will you disconnect?
Will my appliance be installed by a professional?
How long will installation take?
If the installer can’t connect for any reason, can I have a refund?
See all 7 articles
What do I do if I don’t want to pay online?
Which payment methods can I use to place my order?
Is it safe to send my debit/credit card details over the web?
How can I amend my delivery date?
How can I book my delivery?
How can I purchase additional services?
What do I need to do before my delivery arrives?
Can I track the status of my order?
See all 9 articles
I’ve noticed my product is damaged and the Home Delivery Technician has just left – what do I do?
I’ve ordered the wrong product what do I do?
Having trouble using your product?
Why is my microwave making strange noises?
Why isn’t the turntable plate rotating?
Why is my food burning?
Why has my food exploded?
How to install your microwave
See all 10 articles
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