Pre-Delivery

How can I amend my delivery date?
You can amend your delivery date up until midday of the day before your delivery. You can amend your delivery date by accessing the Product Care Delivery B...
How can I book my delivery?
When we receive your order, you can follow the link that will be sent via email or text. Alternatively you can arrange a booking by calling our Home Delive...
How can I purchase additional services?
You can purchase additional services up until midday of the day before your delivery. You can add additional services through our delivery booking portal, ...
What do I need to do before my delivery arrives?
If you have requested removal of your old appliance, prior to our arrival please can you ensure: For laundry and dishwasher appliances – they are empt...
Can I track the status of my order?
If you have any queries on the day of delivery, please call our friendly Home Delivery team on 01942524085.
Why do I need to answer questions about my property?
We need to make sure that our Home Delivery team are equipped to deliver your order successfully. This means that if your order contains larger items that ...
What happens if I want to cancel my order?
If you would like to cancel your order before midday of the day before delivery, you need to contact us on 01942 524085 and we will notify the retailer of...
Why can’t I have the delivery date I want?
We aim to try and offer as many delivery days as possible. On the odd occasion your chosen day is not available, it will be due to the van delivering in yo...
What is the difference between delivery date and promise date that I have been given by the retailer?
The Promise date is an indication of the date the appliance will be delivered by. The delivery date is the confirmed date your appliance will be delivered.