My Delivery Process

Do I need to be there to sign for delivery?
Someone over the age of 18 has to be at the property to sign for delivery. If you would like the item leaving in a garage, you must leave a signed note ...
How do I book my delivery?
Can a neighbour sign for it? Can it be pre-arranged?
A neighbour can sign for the appliance, as long as they have access into the property. The appliance can only be delivered to the address on the order for ...
Can I amend the delivery address?
Our Home Delivery Technicians can only deliver to the address on their paperwork, if this is incorrect the delivery will not be able to take place. You wil...
What happens if my item is too large to go through the door into my property?
The Home Delivery Technicians will measure the item and doorway before unpacking the product. If the product will not go through the door without risking d...
What happens if I miss my delivery?
Our Home Delivery Technicians will leave an attempted delivery card at the property when delivery is attempted. We will contact you to re book the delivery...
What happens if my delivery is late?
Our Home Delivery Technicians will call en-route, but if you would like an update please call our Home Delivery team on 01942 524085.
When will I get my time slot?
We’ll text you the evening before your delivery date to let you know your 3 hour delivery time slot. Please note, this time may change as your Home Deliver...
Can I amend my delivery time slot?
We are unable to amend the time slot as we have planned this into the Home Delivery Technician’s route. If you call the Home Delivery team on 01942 524085 ...
What time will my delivery arrive?
We deliver from 7am to 7pm. We’ll text you the evening before your delivery date to let you know your delivery time slot. Please note, this time may change...