If you have requested removal of your old appliance, prior to our arrival please can you ensure:

  • For laundry and dishwasher appliances – they are emptied, drained and disconnected
  • For refrigeration appliances – they are emptied, disconnected and where applicable defrosted
  • For cooking and hardwired appliances – they are disconnected
  • For built in appliances – they are disconnected, removed from unit and where applicable detached from the door
  • Unfortunately our Home Delivery team will not be able to take away an old appliance if it has not been defrosted
  • Make sure there is enough room for us to bring the new appliance into your home. This might mean moving things that might obstruct the team from our delivering your new products to the room of your choice (such as furniture).