Product Care Help Centre
Welcome to our help centre, what can we help you with today?
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My Delivery Process
Do I need to be there to sign for delivery?
How do I book my delivery?
Can a neighbour sign for it? Can it be pre-arranged?
Can I amend the delivery address?
What happens if my item is too large to go through the door into my property?
See all 17 articles
What can appliances can you install/connect?
Will you disconnect?
Will my appliance be installed by a professional?
How long will installation take?
If the installer can’t connect for any reason, can I have a refund?
See all 7 articles
What do I do if I don’t want to pay online?
Which payment methods can I use to place my order?
Is it safe to send my debit/credit card details over the web?
How can I amend my delivery date?
How can I book my delivery?
How can I purchase additional services?
What do I need to do before my delivery arrives?
Can I track the status of my order?
See all 9 articles
I’ve noticed my product is damaged and the Home Delivery Technician has just left – what do I do?
I’ve ordered the wrong product what do I do?
Having trouble using your product?